Terms and conditions

1. Introduction
2. Use of the website
3. Purchase of products
4. Purchasing Brita Professional
5. Refund policy
6. Change or Cancel an order
7. Missing, incomplete or damaged orders
8. Compliance with Laws

Introduction

Welcome to the CoffeaOnline.com website terms and conditions for use.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below.
If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail, or call us on 0844 3760 025 between 9am to 5pm Monday to Friday.
Inbound and outbound calls may be recorded for quality monitoring and training purposes.

Use of the website

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the Personal Information by contacting our by e-mail, or calling us on 0844 3760 025 between 09:00am to 5pm Monday - Friday.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal information.

Our rights

We reserve the right to:
modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.
It is your responsibility to check regularly to determine whether the Conditions have been changed.
If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Purchase of products

Orders

The technical steps required to create the contract between you and us are as follows:
1. You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process.
2. You will be guided through the process of placing an order by a series of simple instructions on the Website.
3. We will send to you an order acknowledgement email detailing the products you have ordered.
4. As your product is shipped from our warehouse we will send you a despatch confirmation email.
5. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Change or cancel an order.

Non-acceptance of an order may be a result of one of the following:
• The product you ordered being unavailable from stock.
• Our inability to obtain authorisation for your payment.
• The identification of a pricing or product description error.
• You not meeting the eligibility to order criteria set out in the main Terms & Conditions.
• The contract will be concluded in English.

The details of your specific contract will not be filed by CoffeaOnline.com.
If you do require any information regarding orders you have placed with CoffeaOnline.com please write to us at the following address:

Coffea Online com
Unit 2B Harrington way
Mellish Industrial Estate
SE18 5NR London
United Kingdom

Contract cancellation under the Distance Selling Regulations

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the products.

If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no longer than 7 working days after the day on which you receive the Products, and that you have taken reasonable care of the Products and not used them.
Please follow the procedure set out in our Returns procedure.

Delivery charges

We'll refund any delivery charges you've paid, provided you return the full order.
Products we're unable to cancel, refund or exchange unless faulty or not as described.

Purchasing Brita Professional

Instalaltion Included:

1. Brita equipment will be install by Brita UK approved Engineers only.
2. BRITA WATER FILTER SYSTEMS LIMITED SCALE FREE GUARANTEE included: Terms and Conditions click here.
3. Brita engineer might take up to 20 working days from date of purchase for installing the device to your location.

You (customer)

1. You (customer) are responsible to insure the water pressure where the Brita water filter needs to be installed will have the minimum required bar pressure of 2bar, if you are not sure on what pressure you have, please contact your local Corgi approved plumber for advice.
2. You (customer) will insure and understand Brita water filter can be installed on drinking water pipe only.
3. You (customer) have insure 3/4 Inches Water Isolator (Stopcock) is fitted on the pipe where the Brita water filter needs to be installed and connected.
4. In case you (customer) don't comply with points 1,2,3 £85 charge might be issued every time a Brita engineer needs to attend at your premise.
We do not install Brita Professional water filters outside of United Kingdom.

Refund policy

Ordinarily we'll refund the original debit, credit or charge card used to purchase.

Condition of returns

Within 7 Days

It's important that returned items are in the best possible condition, so please take reasonable care of them.
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days from receiving the goods. This includes any delivery charge.

Within 28 days

It's important that returned items are in the best possible condition, so please take reasonable care of them.

Opened goods by you (customer) won't be refunded unless are founded faulty:
1) To consider a purchased good faulty Coffea Online Team will require to inspect the goods therefore you (customer) need to send the goods back to Coffea Online.
2) After inspected, If goods result faulty Coffea Online will exchange the faulty goods.
3) After inspected, if the goods does not result faulty Coffea Online will send you the goods back.

After 28 days

After 28 working days from purchase receipt, you (customer) need to contact the brand manufacture for reporting the product damaged or faulty whether the manufacture representative will decide so.
You might require to pay the delivery charges for sending the faulty or damaged goods to the manufacture.
Contact details of the manufactures customer service help line are listed in our "contact us" page.

Outside UK

We don't sell or ship electrical goods outside UK.

Within 7 days Outside UK

Within 7 days from receiving the goods.
We don't refund opened and used goods.
Please see the "Return Procedure Outside UK".

After 28 days Outside UK

After 28 working days from purchase receipt, you (customer) need to contact the brand manufacture of your country for reporting the product damaged or faulty whether the manufacture representative will decide so.
In case in your country the manufacture support centre is not available you will be required to return the goods to UK manufacture, you can find the manufacture contact details on contact us page.
You might require to pay the delivery charges for sending the faulty or damaged goods to the manufacture.

Change or Cancel an order

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0844 3760 025 between 09am to 5pm Monday to Friday, or email on info@coffeaonline.com.
Please be ready to quote your order reference number.

If your order has already been dispatched or delivered, then you'll need to follow our Returns Procedure in the event of any unwanted products.

Change or Cancel an order Outside UK

You can cancel or change the order if the goods have not been dispatched.
Once the goods have been dispatched you will require to follow the Return Procedure.

Missing, incomplete or damaged orders

If your order hasn't arrived, or arrives incomplete, first of all please view your order by the tracking number, if provided, if you don't have a tracking number please contact us on 0844 3760 025 or email us on info@coffeaonline.com

If your order has been dispatched but hasn't arrived within the expected time period, please email our Customer Services team, or call us on 0844 3760 025 between 09am to 5pm Monday - Friday.

If you have more than one item on your order, please bear in mind that products might arrive separately.

However, if this is not the case and you haven't received the entire order as detailed in the order confirmation email sent to you, please email or call us as before.

If your order arrives and the goods are damaged, please email or call us on 0844 3760 025.

Returns procedure

Returns can be made through either of these options:

Returns via Royal Mail or Courier.

Use our online returns form on "Contact Us" to tell us about the product you want to return.

Please include:
• Order number
• The reason for the return and whether you'd like a refund or a replacement.

We will email you back with instructions for returning the goods alternatively, call us on 0844 3760 025.
For larger items we can arrange for a courier to come and collect the product you wish to return.

Outside UK

If goods have been already dispatched, you (customer) will be responsible to pay the delivery charge for returning the goods to us.
You (customer) are strongly advise to pay a freight insurance for protecting your returning goods to Coffea Online address in case of loss, damage or stolen.
Coffea Online disclose any responsibility of any inconvenience might occur on returning the goods back to us.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions govern our relationship with you.
Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Coffea Online.com and you are expected to do.
You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save in so far as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation.
Your Statutory Rights are not affected by these terms and conditions.
Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

The registered company address of Coffea llp trade name Coffea Online.com Unit 2B Harrington way, Mellish Industrial Estate, SE18 5NR London UK.